I will review the key considerations to keep in mind when building such solutions, and discuss the main challenges associated with registering a new agent in the system. This post focuses on the deployment and management of agents in a SaaS environment. The ability to configure tenant-related settings, such as tier type, and apply specific configuration changes can also be a challenge. Implementing such a solution requires adequate design.įor instance, you have to be sure those agents are securely identified and associated with their tenants, and that they are successfully isolated from accessing the data outside their context. If you manage multi-tenant SaaS environments and use agents, you face some unique challenges. These agents can be deployed in multiple forms and for multiple purposes. Software-as-a-service (SaaS) products frequently use agents to gather data, execute actions, communicate with remote components, and run other product-related tasks in remote environments. Partner Solutions Architect – AWS SaaS Factory Editor’s note: This is the first in a two-part series about managing agents in a SaaS solution.
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